How do we ship live fish?
Our order policies are simple…
We ship anywhere in the Continental U.S.
Place your orders by Noon on Tuesday, for same-week shipping. Orders placed after Noon on Tuesday will ship the following week. Orders are filled on a first-come, first-served basis. You will receive an email after your order is placed with a tracking number and details as to the shipping and arrival date.
Orders must be prepaid. We accept All major credit cards (MasterCard, Visa, American Express and Discover)
Cancellation Policy
Due to high demand and fast turnaround of our shipments, cancellations can cause problems. Please be sure to order only those fish that you want/need. We do not accept cancellations on the day your order is being shipped.1
Shipping
Your fish will be packed in polyethylene bags with pure oxygen and ammonia absorber. Your order will be packed to arrive safely at your door within 36 hours. Fish are shipped by UPS Next Day Air only; no ground shipping of live fish. Sometimes the couriers delay shipments due to weather, traffic or other issues. We cannot be responsible for this as we have no control over such things, but we will do our best to assist you if these things should happen. Please do not send packages back as fish are not a returnable item.
Our Shipping Rates
Our shipping rates are a Flat Rate of $45.00
Unpacking Instructions
- When opening the box only make a very shallow cut. The fish bag is very close to the top of the box so make sure not to puncture the bag while opening the box.
- Make sure to keep bags out of direct sunlight.
- Float unopened bags for 20-30 minutes to equalize temperature. Do not open bags and add water from your pond or quarantine tank to the bag!
- After the temperature equalizes open the bags and pour fish and water into a separate clean tub or bowl.
- Dip fish into tank with a clean net or you can carefully use your clean hand. Do NOT put dirty shipping water into your quarantine tank or pond.
- Quarantine fish for 7-10 days prior to moving them to your pond. This is only a recommendation, but we cannot be responsible for any loses if you do not follow our recommendations.
